If you have a question about the service, a release, statistics, or payments, you can submit a request through your FreshTunes account.
Important: If you can’t access your FreshTunes account, please email us at support@freshtunes.com.
Go to the FreshTunes website and sign in.
Select Support from the menu in your account. You can also open the Support section directly.
This section lists your requests, including their numbers, creation dates, and statuses.
The Create a ticket form will open.
In the Topic field, click Choose topic and select the category that best matches your question:
In the Subject field, briefly summarize your question. For example: “Error uploading cover artwork.”
In the Message field, explain what happened, when the problem occurred, and what help you need. If your question concerns a release, include its title, artist name, and UPC, if one has already been assigned. If you encountered an error, include the exact error message.
Your message can contain up to 1,024 characters. You can contact Support in English, Spanish, Portuguese, or Russian.
Drag files into the area labeled “Drag and drop files here, or click to upload”, or click it to select files from your device. For example, you can attach a screenshot of an error.
Supported formats: PNG, JPG, JPEG, BMP, DOC, DOCX, and PDF. The form allows up to 10 files and lists a maximum size of 5 MB.
Review the information you entered, then click Create ticket.
You can check your request’s status in the Support section. The request list displays statuses such as In Progress and Closed.